Frequently Asked Questions:
- What is composite decking?
Composite is a mixture of two or more products/elements. Our decking is made from 60% natural wood fibres, 30% recycled plastic and 10% bonding agents.
- Do you deliver?
Yes, we currently cover the south coast of England, Cornwall, Devon, Somerset, Dorset and Hampshire and Wiltshire. We can of course deliver further a field however this is by courier service which we outsource.
- How long will I have to wait for my delivery?
Delivery times vary through-out the year. In the busy periods (March through June) this can be up to two weeks. You will be contacted after you place your order by a member of the team to arrange delivery.
- Can I choose my delivery time?
Although we can give you a delivery day, we cannot guarantee a delivery time. If you wish to find out an approximate delivery time, call us on the morning of the delivery where we will be able to narrow the time down.
- Will you deliver to my back garden?
No, we deliver to the nearest point off the road. Please ensure you have the necessary ability and equipment (if required) to move the items into your property.
- Can I collect from a local store?
Yes, we have four Fencing Centre sites where the items can be collected from, please see our stockists page.
- If I over order can I return items?
Yes, as long as you retain your receipt you can return items, providing they are still in the same condition as they left the yard. A re-stocking fee may apply dependant on the items. If you need them collected, we charge a collection charge at the same price as delivery. Please see our T & C’s for full conditions.
- What are your opening hours?
We operate Monday to Friday 8am to 4pm. However you can buy online at any point and your order will be processed once we are back operating.
- Do you fit decking as well as sell it?
We do not. However, you could ask us for recommended trusted local contractors in your area. However, all dealings with a third party are in no way related or tied with DuoDeck.co.uk.
- Do you offer any Guarantee?
We do offer a ten year warranty on our DuoDeck boards. For full terms see our T&C’s.
- Do you replace faulty items?
Yes, if a product is faulty we will happily replace this within the time frame shown in our T&C’s. However, we cannot be held responsible or liable for any subsequent works or costs relating from this.