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Refunds Policy:

 

The company operates a 30 day returns policy in line with the Consumer Rights Act of 2015

You must notify the company of your wish to return goods with 14 days of receipt of the goods, this must be done in writing by email to duodeck@duodeck.co.uk or by post to:

DuoDeck Returns, Unit 13, The Old Sawmills, Hawkerland Road, Colaton Raleigh, Devon, EX10 0HP. In both instances notification must be accompanied by a copy of your proof of purchase.

In the case of faulty/damaged goods you must accompany your email with photographs of any issues for our records.

The company will not collect non faulty goods being returned, it is the buyer’s responsibility to return any non-faulty goods to the company’s premises at Chapel Lane, Parley, Christchurch, Dorset, BH23 6BG. Any goods the company, or representative of, agree can be returned must be returned within 14 days of the company’s agreement to accept the return.

Once non faulty goods are received the company will inspect the goods. Subject to the goods being returned to us on perfect re-sellable condition we will issue you with a refund. We reserve the right to withhold any refund, or part thereof, in the case of the goods being returned to us in a less than re-sellable condition.

Once faulty goods are received the company will inspect the goods and investigate the issues for quality purposes and we will then issue you with a refund or replacement goods. We reserve the right to withhold any refund, or part thereof, in the case of the goods being returned to in condition otherwise described and demonstrated in section 9.2.1 above

All refunds will be processed using the same method used when payment was made and will be issued with 7 days of the company’s receipt of the items and proof of purchase.

All non-faulty goods returned to the company are subject to a 10% re-stocking charge.

The company will only refund delivery charges for any order where the company feels it is at fault and the goods are being returned due to the actions of the company.

Any items returned to the company outside of the 30 day return period and/or without advising will not be subject to the company’s 30 day return policy and the company reserves the right to refuse the return of these goods.

Any goods supplied by the company as bespoke, cut to length or custom made are not subject to the above returns policy and cannot be returned at any point unless deemed faulty by the company.